Updated Oct 15, 2023 Verified 500-442 dumps Q&As - 100% Pass
New 2023 Latest Questions 500-442 Dumps - Use Updated Cisco Exam
Cisco 500-442 exam, also known as Administering Cisco Contact Center Enterprise, is a certification exam that tests the knowledge and skills of professionals who work with Cisco Contact Center Enterprise (CCE) solutions. 500-442 exam is intended for individuals who want to demonstrate their expertise in managing and administering contact center technologies in enterprise-level organizations.
NEW QUESTION # 32
What are the two main features of theCisco VVB? (Choose two.)
- A. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows an agent to retrieve the required information through voice commands without interacting with a customer
- D. allows customers to retrieve the required information through voice commands without interacting with an agent
- E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
Answer: B,D
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION # 33
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure the Administrators
- B. configure Route teams and Skill targets
- C. configure Agent Desk Settings
- D. configure Skill groups and Skill targets
- E. configure Agent Route Groups
Answer: D,E
NEW QUESTION # 34
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. cost
- B. call abandon rate
- C. average queue time
- D. productivity
- E. customer satisfaction
- F. customer expectations
Answer: B,F
NEW QUESTION # 35
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Enable "Require Idle Reason"
- B. Wrap-up on Outgoing, set to Required
- C. Wrap-up on Incoming, set to Required
- D. Enable "Require Logout Reason"
Answer: D
NEW QUESTION # 36
Which server holds the .wav files on a UCCE environment?
- A. VXMLGW
- B. Media Server
- C. ICM Router
- D. CVP reporting server
Answer: B
NEW QUESTION # 37
Which .bat file displays the status of the VXML server and the applications running?
- A. ResumeApp.bat
- B. Update.bat
- C. Stalus.bat
- D. Deploy.bat
Answer: C
NEW QUESTION # 38
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM sends an Agent Label, which prompts a command to CVP.
- B. ICM responds to the Route Request by running an Administrative Script.
- C. ICM sends a VRU Label, which prompts a command to CVP
- D. ICM responds to the Route Request by running a Routing Script.
Answer: B
NEW QUESTION # 39
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to Virtualized Voice Browser
- B. populate variables sent back to CCE
- C. populate variables sent back to VXML Server
- D. populate variables sent back to VXML Gateway
Answer: B
NEW QUESTION # 40
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing scripts
- B. Routing Layouts
- C. Workflows
- D. Reason Codes
- E. Skill-groups
Answer: A,C
NEW QUESTION # 41
Which two components are needed to setup RONA? (Choose two.)
- A. Attribute settings
- B. Call Routing Logic
- C. Agent Permission levels
- D. System timers
- E. Skill Target Configuration
Answer: A,E
NEW QUESTION # 42
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- A. Cisco Data Browser
- B. Cisco Administration Serverand Historical Data Server
- C. Cisco Unified Communication Manager Server
- D. Cisco Customer Voice PortalReporting Server
- E. Cisco Virtual Voice Browser
Answer: C,D
NEW QUESTION # 43
How are additional ICM Tools added?
- A. The Logger Server node will add the additional tools provided in the Administration Tools folder.
- B. PG Server node will add the additional tools provided in the Administration Tools folder.
- C. Script Editor is available in the PG and ICM Router server.
- D. Admin Server node will add the additional tools provided in the Administration Tools folder.
Answer: C
NEW QUESTION # 44
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. TCP/IP connections through the network
- B. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- C. reporting
- D. caller defines the reason for the call from several menu options
- E. heartbeat mechanism between Contact Center components
Answer: C,D
NEW QUESTION # 45
Which tool can be used to verify the configuration of Basic Call settings?
- A. ICM Script Editor
- B. Call Tracer
- C. Router Log Viewer
- D. Deleted Objects tool
Answer: B
NEW QUESTION # 46
What is the goal of identifying a call type?
- A. to ensure the contact is handled by the correct CCE Routing Script
- B. to ensure the call goes to the correct MRD
- C. to ensure the correct Skill Target is selected
- D. to ensure the call reaches the agent in the correct queue
Answer: C
NEW QUESTION # 47
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 48
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. Domain Manager
- B. CCE Admin page
- C. Active Directory
- D. Configuration Manager
Answer: B
NEW QUESTION # 49
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Voice Browser
- B. Media Server
- C. Unified Communications Manager
- D. Finesse Server
- E. VRU PG
Answer: A,C
NEW QUESTION # 50
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