[May-2023] Free 500-442 Exam Dumps to Improve Exam Score
2023 Realistic 500-442 Dumps Exam Tips Test Pdf Exam Material
To be eligible to take the Cisco 500-442 exam, candidates must possess a basic understanding of Cisco Unified Communications Manager (CUCM) and Cisco CCE solutions. They should also have experience in configuring and deploying Cisco CCE solutions and be familiar with call routing, media routing, and resource management. Candidates who pass the exam will be certified as Cisco Certified Network Professional (CCNP) Collaboration professionals, which demonstrates their expertise in administering Cisco CCE solutions.
NEW QUESTION # 31
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. ICM responds to the Route Request by running a Routing Script.
- B. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- C. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- D. CVP delivers a Route Request to the ICM Central Controller.
Answer: B
NEW QUESTION # 32
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. ICM Router
- C. VXMLGW
- D. Media Server
Answer: D
NEW QUESTION # 33
How many teams can an Agent be a part of?
- A. 0
- B. 1
- C. unlimited
- D. 2
Answer: A
NEW QUESTION # 34
How many clusters of Finesse will a single PG support?
- A. three
- B. one
- C. four
- D. two
Answer: B
NEW QUESTION # 35
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to Virtualized Voice Browser
- B. populate variables sent back to VXML Server
- C. populate variables sent back to CCE
- D. populate variables sent back to VXML Gateway
Answer: C
NEW QUESTION # 36
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM responds to the Route Request by running a Routing Script.
- B. ICM sends a VRU Label, which prompts a command to CVP
- C. ICM responds to the Route Request by running an Administrative Script.
- D. ICM sends an Agent Label, which prompts a command to CVP.
Answer: C
NEW QUESTION # 37
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the number of calls the agent has taken
- B. the agent with the Most Attributes
- C. the Weight of the attribute
- D. Longest Available
Answer: B
NEW QUESTION # 38
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- B. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- C. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- E. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
Answer: C,E
NEW QUESTION # 39
Which two components are needed to setup RONA? (Choose two.)
- A. System timers
- B. Call Routing Logic
- C. Agent Permission levels
- D. Attribute settings
- E. Skill Target Configuration
Answer: D,E
NEW QUESTION # 40
How many Workflows are supported by Finesse?
- A. up to 200 Workflows with 20 per Team
- B. up to 20 Workflows with 5 per Team
- C. up to 100 Workflows with 5 per Team
- D. up to 100 Workflows with 20 per Team
Answer: B
NEW QUESTION # 41
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Progression Mode
- B. Accept Mode
- C. Predictive Mode
- D. Preview Mode
- E. Direct Predictive Mode
Answer: D,E
NEW QUESTION # 42
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VXML Server
- B. when the Ingress Gateway delivers a SIP invite message to the CVP server
- C. when CVP establishes an HTTP link with the Media Server
- D. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
Answer: A
NEW QUESTION # 43
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. TCP/IP disconnect reports
- B. Call Routing Reports
- C. Real-time Report
- D. Administration Audit Report
- E. Historical Report
Answer: D,E
NEW QUESTION # 44
What does Precision Routing use to determine if an agent is part of its pool?
- A. Skills
- B. Teams
- C. Expressions
- D. Attributes
Answer: B
NEW QUESTION # 45
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The voice gateway provides IVR functionality in a Contact Center deployment.
- B. The voice gateway may modify the digits presented to downstream devices.
- C. The PSTN is responsible for delivering the inbound call to a voice gateway.
- D. The PTSN is responsible for routing the call to the agent.
- E. The voice gateway is responsible for routing the call to the agent.
Answer: B,C
NEW QUESTION # 46
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask the agent to add the gadget to his desktop after launching Finesse.
- B. Ask an administrator to configure the team with a custom layout.
- C. Only the same type and configuration of gadgets are supported for all users.
- D. Ask the supervisor to add the gadget to the agents desktop.
Answer: A
NEW QUESTION # 47
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