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Pass Cisco Administering Cisco Contact Center Enterprise PDF Dumps | Recently Updated 62 Questions
Cisco 500-442 Exam is intended for professionals who work with Cisco Contact Center Enterprise solutions and are responsible for their implementation, management, and troubleshooting. These professionals include system engineers, network administrators, network engineers, and IT managers. 500-442 exam validates the candidate's understanding of CCE architecture, configuration, and troubleshooting.
Professionals who pass the Cisco 500-442 exam and obtain the Cisco Certified Specialist - Contact Center Enterprise Administration certification are equipped with the knowledge and skills required to administer and manage Cisco CCE solutions effectively. They are recognized as experts in their field and are in high demand by organizations that use the Cisco CCE solution to deliver exceptional customer experiences.
NEW QUESTION # 22
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Administrative Scripts
- B. Routing Scripts
- C. Dialed Numbers
- D. Deleted Objects
- E. Agents
Answer: B,C
NEW QUESTION # 23
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Survivability
- B. Auto-answer
- C. Skill target configuration
- D. Scripting logic
- E. CCE Web Admin
Answer: C,E
NEW QUESTION # 24
What does Precision Routing use to determine if an agent is part of its pool?
- A. Expressions
- B. Skills
- C. Attributes
- D. Teams
Answer: D
NEW QUESTION # 25
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Quick Edit
- C. Browse
- D. Edit
Answer: B
NEW QUESTION # 26
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- D. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- E. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
Answer: B,C
NEW QUESTION # 27
Which two components are needed to setup RONA? (Choose two.)
- A. Skill Target Configuration
- B. Agent Permission levels
- C. Call Routing Logic
- D. Attribute settings
- E. System timers
Answer: A,D
NEW QUESTION # 28
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the max file size is 40 MB
- B. the file format is mp3
- C. G711 mu-law or a-law
- D. the file format is wav
- E. G729
Answer: A,B
NEW QUESTION # 29
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Skill groups and Skill targets
- B. configure the Administrators
- C. configure Route teams and Skill targets
- D. configure Agent Desk Settings
- E. configure Agent Route Groups
Answer: A,E
NEW QUESTION # 30
What are two channels or features supported by ECE? (Choose two.)
- A. Courtesy Callback
- B. TSMS
- C. Callback
- D. Email
- E. Chat
Answer: A,D
NEW QUESTION # 31
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. customer expectations
- B. average queue time
- C. cost
- D. productivity
- E. customer satisfaction
- F. call abandon rate
Answer: A,F
NEW QUESTION # 32
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. Browser issues PUT of the Finesse desktop with an access token
- B. IdS detects the user has a valid access token
- C. IdS provides a login page for authenticating the user
- D. IdS detects the user has an invalid access token
- E. IdP provides a login page for authenticating the user
Answer: C,E
NEW QUESTION # 33
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
Answer: A
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 34
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Enable "Require Idle Reason"
- B. Wrap-up on Outgoing, set to Required
- C. Enable "Require Logout Reason"
- D. Wrap-up on Incoming, set to Required
Answer: C
NEW QUESTION # 35
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. Configuration Manager
- B. Active Directory
- C. Domain Manager
- D. CCE Admin page
Answer: D
NEW QUESTION # 36
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 37
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. cvp_ccb-vxml.tcl
- B. CallbackEntry
- C. BillingQueue
- D. Callback Engine
- E. CallbackQueue
Answer: A,B
NEW QUESTION # 38
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- B. CVP delivers a Route Request to the ICM Central Controller.
- C. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- D. ICM responds to the Route Request by running a Routing Script.
Answer: A
NEW QUESTION # 39
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