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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Business Challenges- Identifying customer needs
  • 1. Risk and compliance considerations
  • 2. Operational challenges
  • 3. Business pain points
Topic 2: Business Service Management Fundamentals- Business Service Management concepts
  • 1. IT service lifecycle
  • 2. Business-driven IT management
  • 3. Business value of BSM
Topic 3: HP Business Service Management Portfolio- HP BSM solution components
  • 1. Service health and availability
  • 2. Infrastructure monitoring
  • 3. Application Performance Management
  • 4. Event and operations management
Topic 4: Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Solution mapping
  • 2. Opportunity identification
  • 3. Cross-selling and upselling
  • 4. Objection handling
Topic 5: Solution Integration- Integration within HP software portfolio
  • 1. Automation and orchestration
  • 2. Service management integration
  • 3. Reporting and analytics
Topic 6: HP Solution Positioning- Selling HP BSM solutions
  • 1. Value proposition
  • 2. Competitive differentiation
  • 3. Return on investment messaging

HP Selling HP Business Service Management Solutions Sample Questions:

1. With which persona should a salesperson discuss diagnosing the downtime of mission critical applications?

A) director of mobile applications
B) director of distributed systems
C) director of performance testing
D) director of service management


2. Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?

A) Cost of operations, doing more with less
B) Proactive and predictive analysis
C) Vendor and tool consolidation @ business insight


3. Due to which Operations Analytics feature does HP have a distinct market advantage compared to primary competitor products?

A) reporting
B) SaaS offering
C) robust API
D) model driven solution


4. With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?

A) director of mobile applications
B) director of applications support
C) director of performance testing
D) director of service management


5. Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)

A) Vertica
B) Service Health Analyzer
C) Run Time Service Model
D) Operations Logger
E) Business Process Monitor


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: B
Question # 5
Answer: A

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