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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. What customer pain does Tivoli consolidated operation solutions address?

A) Software consolidation
B) Both B & D
C) Event Management
D) Network reduction
E) Fault management

2. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Annual Billable utilization/Profit per project/Average lengths of assignments
B) Both A & C
C) Transaction time/Mean Time to Repair/Return of Assets
D) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?

3. What is the name of the IBM Business Service Management solution that: Simplifies service model maintenance through discovery integration, Provides Real-time status through Consolidated Operations Management integration, and Calculates "Key Performance Indicators" by leveraging automated acquisition of business metrics?

A) All of the above.
B) Tivoli Business Service Strategy
C) IBM Business Framework
D) Tivoli Business Service Management

Solutions: