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IBM P6040-014 Exam Syllabus Topics:

SectionObjectives
Retail Environment Integration- POS workflow integration
  • 1. Transaction processing flow
    • 2. Back-office synchronization
      - Security and reliability
      • 1. Device security configuration
        • 2. System uptime and recovery procedures
          Operations and Maintenance- Diagnostics and troubleshooting
          • 1. System logs and error codes interpretation
            • 2. Hardware fault isolation
              - System maintenance procedures
              • 1. Preventive maintenance tasks
                • 2. Firmware updates and patching
                  SurePOS 500 Hardware Architecture- Peripheral integration
                  • 1. Cash drawer, printer, scanner connectivity
                    • 2. USB/serial device configuration
                      - System components and model variants (5x5 series)
                      • 1. CPU, memory, and storage architecture
                        • 2. POS terminal hardware layout
                          Installation and Configuration- System setup and deployment
                          • 1. Initial boot and OS configuration
                            • 2. Retail environment configuration basics
                              - Software installation
                              • 1. IBM SurePOS software stack setup
                                • 2. Driver and firmware installation

                                  IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                  Question 1

                                  What are three IBM retail hardening tests that the IBM SurePOS 5x5 has gone through? (Choose three.)

                                  A. ease of use
                                  B. power line disturbance
                                  C. acoustical
                                  D. visual acuity
                                  E. temperature and humidity
                                  F. ergonomic acceptance


                                  Question 2

                                  What are three support resources found on the IBM Retail Store Solutions Internet Web site? (Choose three.)

                                  A. TechLine
                                  B. IBM Retail Technical Guide
                                  C. Support Guide
                                  D. Knowledgebase
                                  E. Quick Reference Guide
                                  F. POS Archives


                                  Question 3

                                  After installing a new hard disk drive, reconnecting the cables, and replacing the covers, what is the IBM-recommended final step?

                                  A. use PC Doctor to perform a SMART test
                                  B. set a new hard disk password for the new drive
                                  C. use the Setup Utility to verify that the system recognizes the new hard disk drive
                                  D. nothing; the IBM SurePOS 5x5 systems have "plug and play" architecture


                                  Question 4

                                  How long is the warranty period forthe IBM SurePOS 5x5?

                                  A. six months
                                  B. twenty-four months
                                  C. thirty-six months
                                  D. twelve months


                                  Question 5

                                  After completing the physical procedures required in resetting CMOS, what is the next step?

                                  A. run the IBM Diagnostics for POS to validate the CMOS settings
                                  B. run the Setup Utility and select the Load Optimized Defaults option to restore CMOS settings
                                  C. access the IBM Retail StoreSolutions Web site and download the latest level of BIOS
                                  D. access the IBM Retail Store Solutions Web site and download the latest drivers for any connected POSperipherals


                                  Solutions:

                                  Question 1
                                  Answer: B,C,E
                                  Question 2
                                  Answer: A,C,D
                                  Question 3
                                  Answer: C
                                  Question 4
                                  Answer: D
                                  Question 5
                                  Answer: B

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