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Facebook Certified Community Manager Sample Questions:

1. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Create a joint moderation account with the name of the group
B) Make the team's Facebook Page an admin of the group
C) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
D) Enter a list of potentially offending keywords into the moderation tool

2. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Send a message to each of the community members requesting their opinions of the proposed closure
B) Monitor sentiment across digital channels within the organization's area of focus
C) Initiate a petition against the proposed closure and ask community members to circulate it widely
D) Invite the community to submit their success stories so they can be shared with the national committee

3. A new community manager joins the team of a large online retailer. This person is one of nine community managers who handle support queries. Community managers must remain on brand while maintaining an individual presence in the community.
Which option should each community manager use?

A) The approach that the team agreed upon and the company approved
B) The agreed result from a recent poll stating that each community manager will use their initials
C) A company-branded profile used by all community managers with each reply signed by name
D) The personal profiles of each community manager to make it clear who is replying

4. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Delete the post immediately and message involved members.
B) Remove comments from unreliable sources on the post.
C) Post a link to the group rules that are relevant to this topic.
D) Remove and block members who violated the guidelines.

5. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Create and schedule content to reinforce the guiding principles of the community
B) Ask the members who go against group rules to explain themselves in the comments
C) Create a poll in the community to ask whether new guiding principles should be introduced
D) Use the decline with feedback tool to remind people of the group rules they have violated

Solutions: