Salesforce Certified Slack Administrator Sample Questions:

1. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
C) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
D) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

2. You're an Org Admin for your university's Slack Enterprise Grid organization.
You want to measure Slack adoption for incoming students one month into the school year.
What is the best option to measure adoption analytics?

A) Refer to the total number of messages sent in direct messages (DMs).
B) Refer to the average number of days users were active within the last month.
C) Refer to the number of workspaces incoming students have created one month into the school year.
D) Refer to the total number of channels and workspaces incoming students have joined one month into the school year.

3. You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A) Workspace Admin
B) Org Admin
C) Member
D) Workspace Owner

4. Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A) A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
B) Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
C) Only Org Owners can manage multi-workspace channels.
D) The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.

5. Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?

A) Create a new invite-only workspace called "Expenses."
B) Create a public announce-only channel for the expense system.
C) Create a private channel called #expense-system-updates with all employees added.
D) Create a new public workspace called "Expenses" with access granted to all employees.

Solutions: