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SAP C-C4HFSM-91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.

A) Check in Feature
B) GPS tracking Feature
C) Checkout Feature
D) Activity Feedback Feature
E) Workflow Steps Feature

2. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.

A) You can develop integrations between these sensors and the FSM Cloud using APIs.
B) You will need to buy an Internet-of-Things kit from Amazon.

3. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.

A) Video chat
B) None touch
C) High touch
D) E-mail interaction

4. Which object can you approve using the time and Material journal? Choose Three correct answers.

A) Work time
B) Mileage
C) Efforts
D) Expenses
E) Quotation

5. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
B) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
C) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
D) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
E) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.

Solutions: