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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Topic 1: Communication and Team Dynamics- Group development and team effectiveness
- Conflict resolution strategies
- Interpersonal and organizational communication
Topic 2: Leadership Theory and Practice- Transformational vs transactional leadership
- Leadership styles and effectiveness
- Trait, behavioral, and contingency leadership theories
Topic 3: Motivation and Employee Behavior- Content and process motivation theories
- Job satisfaction and performance
- Incentives and rewards systems
Topic 4: Foundations of Organizational Behavior- Introduction to organizational behavior principles
- Individual vs group behavior in organizations
- Organizational systems and structures
Topic 5: Organizational Culture and Change- Change management models
- Organizational culture development and impact
- Resistance to change and mitigation strategies
Topic 6: Ethics and Decision Making- Corporate social responsibility
- Decision-making models
- Ethical frameworks in organizations

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is one of the six primary characteristics that define an organization's culture?

A) Forecasting
B) People orientation
C) Aggressiveness
D) Political orientation


2. A team is struggling to resolve procedural issues that govern their performance.
What should the team leader do to resolve the problem?
Select one.

A) Take a hands-off attitude
B) Use conflict resolution methods
C) Change team membership
D) Impose a solution


3. A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.

A) Avoiding social loafing by making sure all accountability is joint accountability.
B) Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning
C) Ensuring there is zero conflict among team members
D) Utilizing both individual rewards and team rewards


4. What is a difference between a work group and a work team
Select one.

A) Work group skills are complementary while work team skills are random and varied.
B) The goal of work groups is collective performance while the goal of work teams is to share information that is helpful to each worker.
C) A work group's performance is greater than the sum of the individual inputs while a work teamfocuses on improving individual efforts.
D) Work group members work individually while work teams accomplish work through a coordinated effort.


5. What is a purpose of employee performance evaluations?
Select one.

A) To serve as criteria against which management validates selection and development programs
B) To evaluate the physiological symptoms of organizational functionality
C) To measure reliability of an employee's attitude toward customers
D) To assess the physiological symptoms of organizational dysfunctionality


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: A

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