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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Within service design, what is the key output handed over to service transition?

A. Service design package
B. Service portfolio design
C. Measurement, methods and metrics
D. Process definitions

Question 2

Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A. All of the above
B. 2, 3 and 4 only
C. 1, 3 and 4 only
D. 1, 2 and 3 only

Question 3

What is the PRIMARY process for strategic communication with the service provider's customers?

A. Service portfolio management
B. Service catalogue management
C. Business relationship management
D. Service desk

Question 4

Which of the following is NOT an objective of request fulfillment?

A. To provide a channel for users to request and receive standard services
B. To provide information to users about what services are available and how to request them
C. To update the service catalogue with services that may be requested through the service desk
D. To source and deliver the components of standard services that have been requested

Question 5

Which is the correct definition of a customer facing service?

A. One which directly supports the business processes of customers
B. A service that cannot be allowed to fail
C. A service not directly used by the business
D. One which is not covered by a service level agreement

Solutions: