Pass your actual test at first attempt with Oracle 1Z0-1064-26 training material
Last Updated: Jul 22, 2026
No. of Questions: 79 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| Topic 1: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 2: Data Migration and Integration | - Data import/export
|
| Topic 3: Work Assignment and Routing | - Omnichannel routing
|
| Topic 4: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 5: Redwood UX and AI Features | - AI capabilities
|
| Topic 6: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 7: Notifications, Emails, and Interactions | - Email processing
|
| Topic 8: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 9: Digital Customer Service and Chat | - Chatbot and automation
|
1. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A) an inbound message filter per time schedule
B) a configured profile option to schedule the retrieval of emails
C) a configured job to process inbound emails
D) an inbound message filter per sender
2. What is the main function of the Data Security Policies?
A) defines the data a particular user can see and/or modify
B) defines the views the application can access
C) defines the privileges and roles a particular user can have
D) defines the views or functionalities the user can access
E) defines the actions a particular user can do
3. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A) DCS is a visual development tool for creating applications in VBCS.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
4. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
5. Oracle Engagement Cloud provides tools to add or modify which six types of entities?
A) Themes
B) Fields
C) Object workflow
D) Exports
E) Reports
F) Roles and privileges
G) Icons
H) Objects
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: A,B,D | Question # 5 Answer: B,D,E,H |
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