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This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Number of Questions | 40-60 |
| Exam Price | $99 (USD) |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Duration | 60 mins |
| Exam Code | MB-910 |
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German
Retirement date: none
This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
| Section | Objectives |
|---|---|
| Topic 1: Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
|
| Topic 2: Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
|
| Topic 3: Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
|
| Topic 4: Describe Dynamics 365 Customer Service capabilities | - Customer support features
|
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