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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Womit lässt sich feststellen, ob ein Dienst für seinen Zweck geeignet ist?

A. Verfügbarkeit
B. Ergebnis
C. Garantie
D. Dienstprogramm

Question 2

Was beschreibt den Nutzen eines Dienstes?

A. Ein Dienst, der die Einschränkungen für den Verbraucher erhöht
B. Ein Service, der seine Service-Level-Ziele erfüllt
C. Ein Dienst, der die Leistung des Verbrauchers unterstützt
D. Ein einsatzfähiger Dienst

Question 3

Wie sollte eine Organisation Drittanbieter in die kontinuierliche Verbesserung ihrer Dienstleistungen einbeziehen?

A. Fordern Sie einen Nachweis, dass der Lieferant agile Entwicklungsmethoden verwendet
B. Stellen Sie sicher, dass alle Aktivitäten zum Problemmanagement von Lieferanten zu Verbesserungen führen
C. Fordern Sie den Nachweis, dass der Lieferant alle Verbesserungen mithilfe von Projektmanagementpraktiken umsetzt
D. Stellen Sie sicher, dass Lieferanten Einzelheiten zu ihrem Ansatz zur Serviceverbesserung in die Verträge aufnehmen

Question 4

Welche Wertschöpfungskettenaktivität stellt sicher, dass Servicekomponenten die vereinbarten Spezifikationen erfüllen?

A. Liefern und unterstützen
B. Erhalten/Erstellen
C. Plan
D. Design und Übergang

Question 5

Welche Entscheidungen zum Service Request Management erfordern die Festlegung von Richtlinien?

A. Entscheiden, wie Serviceeinbußen behoben werden
B. Entscheiden, wie Serviceanfragen bearbeitet werden, bei denen die Schritte unbekannt sind
C. Entscheiden, wann Workarounds verwendet werden sollten
D. Entscheiden, welche Serviceanfragen einer Genehmigung bedürfen

Solutions: