Pass your actual test at first attempt with Peoplecert ITIL-4-CDS training material
Last Updated: May 31, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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1. A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?
A) Base performance evaluations solely on the number of innovative ideas generated
B) Limit the cultural shift initiatives to only the newer employees
C) Have leaders actively demonstrate and promote innovative practices
D) Introduce rules for innovation and adaptability across all teams
2. Which statement about collaboration is CORRECT?
A) Collaboration should be used instead of swarming or
B) Collaboration is most useful for standardized work
C) Collaboration can be enforced by aligning metrics between teams
D) Collaboration focuses on the organization's goals
3. A global IT service provider is migrating several mission-critical legacy applications to a cloud- native platform while its support team struggles with a growing backlog of incident and service requests. Development, operations, and support each maintain separate work queues, resulting in duplicated effort, handover delays, and unclear task priorities. As the Service Delivery Lead, which ONE of the following actions would MOST effectively coordinate and prioritize work across all teams to ensure smooth migration and timely support?
A) Establish a single, cross-functional Kanban board with work-in-progress (WIP) limits applied across development, operations, and support streamsright
B) Implement a RACI matrix for all migration and support activities to clarify roles, responsibilities, and approval authorities
C) Conduct a detailed value stream mapping exercise to identify end-to-end process bottlenecks and handover delays
D) Prioritize support tickets and migration tasks strictly according to their arrival time to ensure fairness
4. An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?
A) Service integration and management' cannot be used in an organization that uses value streams
B) 'Service integration and management' creates a separate value stream for each supplier
C) Service integration and management' is independent of the organization's value streams
D) 'Service integration and management' manages multiple suppliers in a single value stream
5. What approach can ensure testing happens earlier in the development lifecycle?
A) Robotic process automation
B) Managing work as tickets
C) Service integration and management
D) Shift-left
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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