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Last Updated: Sep 17, 2026
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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Needs and Sales Fundamentals | - Value-based selling approach
|
| HP Services and Solutions Overview | - Managed Print Services (MPS)
|
| HP Imaging and Printing Portfolio Fundamentals | - Overview of HP printing solutions
|
| Supplies and Consumables | - Original HP supplies value
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is the primary reason you make more profit by attaching accessories to HP printer and MFP sales?
- A. The margin on accessories is often much larger than on the core product.
- B. The accessories can be ordered from the web, so you do not have to spend time on it.
- C. Attaching accessories increases transaction time with a customer and increases opportunity to cross-sell.
- D. When customers use accessories, they use the product more which results in their buying more supplies.
Correct Answer: A 🗳️
How much is office paper usage increasing each year, according to Xplor '06?
- A. 6-8%
- B. 8-10%
- C. 3%
- D. 10-12%
Correct Answer: A 🗳️
Which print job is typical for a horizontal application?
- A. health records
- B. letterheads
- C. 1:1 documents
- D. posters
Correct Answer: B 🗳️
How does the HP $3.6 billion R&D investment benefit HP resellers?
- A. HP products and solutions create customer demand.
- B. Accessories connect easily to HP devices.
- C. HP devices have the biggest display screens.
- D. Larger paper sizes are supported on HP devices.
Correct Answer: A 🗳️
Which statement is true about the challenges that business customers face?
- A. Customers should outsource their marketing work and focus on IT.
- B. Customers must balance administration, customers, expertise, and sales.
- C. Customers need to give first priority to their IT and then to their business.
- D. Customers need to spend time building their IT platform before they focus on their core business.
Correct Answer: B 🗳️
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