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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) CoWare, Xen
B) FSXI 3x, Virtual Server 2005 R2
C) VMwareESXI3.x, vSphere
D) Xen, Hyper-V
E) Virtual Server 2008, vSphere

2. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
B) unlimited database entries
C) auditing to a single field level
D) the ability to rollback the CM administration
E) the ability to schedule delayed saves during maintenance hours
F) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)

3. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Licensing Service
B) Active Directory Synchronization Service
C) Functional Service
D) Importer Service
E) Provisioning Service
F) Sync Service

4. A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?

A) Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2.
B) Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2.
C) Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
D) Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.

5. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify that the extension owners ACCCM role is assigned to the New York location.
B) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
C) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
D) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.

Solutions: