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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Development team
B) Avaya technical staff
C) Avaya Professional Services
D) Avaya Support

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The salaries of the executives In the meeting
C) The design diagram for discussion with customer
D) The model numbers of the existing contact center equipment

3. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™M Workspaces
B) Avaya IX ™ Workplace
C) Avaya Callback Assist
D) Avaya Agent Desktop

4. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Context Store Snap-In
B) Multimedia Messaging
C) Messaging (AAM)
D) Co-browse Snap-In

5. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Context Store
B) Work Assignment
C) Co-browse
D) Dialogue Designer

Solutions: