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Apple Macintosh Service Sample Questions:

1. What does Apple recommend you do before replacing or installing any internal parts in an
Xserve?

A) Remove all drive modules from the Xserve.
B) Press the System Identifier button.
C) Unlock all drive module bays.
D) Remove the Xserve from its rack.

2. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?

A) Apple Service Diagnostic
B) Tech Tool Deluxe
C) Mac Test Pro
D) Apple Hardware Test

3. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Connect the AC power cord.
B) Touch the computer's metal chassis.
C) Don't work alone.
D) Wear a grounded ESD wrist strap.
E) Wear safety goggles.
F) Remove any metal jewelry.

4. A power adapter originally supplied with a MacBook can charge a MacBook Pro's main battery while it is powered on.

A) True
B) False

5. Which of the following PowerBook G4 models does NOT support hot-swapping the main battery?

A) PowerBook G4 (12-inch)
B) PowerBook G4 (17-inch)
C) PowerBook G4 (15-inch)

Solutions: