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Updated: Sep 12, 2026
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MB6-897 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB6-897 exam dumps will include the following topics:
- Manage Retail Operations 15-20%
- Set up and Configure Products 15-20%
- Conduct Retail Activities 25-30%
- Set up and configure organizational parameters 20-25%
- Set up and Configure Point of Sale 10-15%
Reference: https://www.microsoft.com/en-us/learning/exam-mb6-897.aspx
Microsoft MB6-897 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Retail |
| Exam Number: | MB6-897 |
| Exam Duration: | 120-150 |
| Available Languages: | English |
| Passing Score: | 700 (on a scale of 1-1000) |
| Related Certifications: | Microsoft Dynamics 365 for Retail Functional Consultant |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | Retired since January 31, 2021; previously valid for 2 years |
| Exam Price: | $165 USD |
| Exam Format: | Multiple-response, Case studies, Drag-and-drop, Multiple-choice |
| Recommended Training: | Microsoft Dynamics 365 for Retail Learning Paths |
| Exam Registration: | Microsoft Learn Exam Page Pearson VUE (registration closed) |
| Sample Questions: | Microsoft MB6-897 Sample Questions |
| Exam Way: | Previously available via online proctored or onsite at authorized Pearson VUE centers; no longer offered |
| Pre Condition: | No formal prerequisites; recommended experience with retail operations and Dynamics 365 for Retail |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb6-897/ |
Microsoft MB6-897 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Set up and configure organizational parameters | 20-25% | - Model an organization and hierarchies - Implement security and address books - Manage retail channels and integration - Configure retail parameters and workflows |
| Set up and configure Point of Sale (POS) | 10-15% | - Configure POS terminals and hardware - Set up barcodes, labels, and printing - Create screen layouts and button grids - Configure payment methods and operations |
| Manage retail operations | 15-20% | - Manage store operations and workflows - Process returns, RMA, and inventory - Monitor and troubleshoot connectivity - Configure Commerce Data Exchange |
| Conduct retail activities | 25-30% | - Handle sales analytics and reporting - Perform POS transactions and customer service - Process orders and fulfillment - Manage loyalty programs and gift cards |
| Set up and configure products | 15-20% | - Define product parameters and attributes - Build category hierarchies and catalogs - Manage pricing, discounts, and promotions - Set up inventory and vendor links |
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