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Updated: Sep 12, 2026
No. of Questions: 26 Questions & Answers with Testing Engine
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Exam-Killer ITILSC-OSA updated and latest training material covers the main exam objectives of the actual test, which can ensure you pass easily. Free update for one year of ITILSC-OSA training material is available after purchase. Besides, our ITILSC-OSA test engine can simulate the actual test environment for better preparation.
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ITILSC-OSA Practice Q&A's
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Who should take the ITILSC-OSA exam
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
How much ITILSC-OSA Exam Cost
The price of the ITILSC-OSA exam is $399 USD.
EXIN ITILSC-OSA Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Intermediate Capability: Operational Support and Analysis (OSA) |
| Exam Number: | ITILSC-OSA |
| Available Languages: | English |
| Exam Price: | Approximately USD 250 (varies by region and exam institute) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 8 scenario-based multiple choice questions |
| Related Certifications: | ITIL Intermediate Capability: Service Offerings and Agreements (SOA) ITIL Intermediate Capability: Planning, Protection and Optimization (PPO) ITIL Managing Across the Lifecycle (MALC) ITIL Foundation |
| Exam Format: | Scenario-based multiple choice, Multiple answer questions |
| Passing Score: | 70% (28/40) |
| Certificate Validity Period: | 3 years |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN ITIL Certification Page |
| Sample Questions: | EXIN ITILSC-OSA Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.exin.com |
How to study the ITILSC-OSA Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Exam-Killer expert team recommends you to prepare some notes on these topics along with it don't forget to practice ITILSC-OSA Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Topic 2: Access Management | - Identity and access control principles - Authorization and rights management |
| Topic 3: Event Management | - Event detection and filtering - Event correlation and response |
| Topic 4: Operational Activities | - Monitoring and control activities - IT operations management practices |
| Topic 5: Problem Management | - Root cause analysis techniques - Known error database usage |
| Topic 6: Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Topic 7: Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Topic 8: Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
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