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Updated: Oct 11, 2026

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HP HP2-I20 Exam Overview:

Certification Vendor:HP
Exam Name:Selling HP Printing and Personal Systems Hardware and Services (2021)
Exam Number:HP2-I20
Exam Format:Multiple choice, Scenario-based questions
Exam Duration:60 minutes
Passing Score:70%
Real Exam Qty:30-40
Available Languages:English
Exam Price:USD 90-120 (varies by region)
Certificate Validity Period:2 years
Related Certifications:HP Sales Certified - Services Portfolio
HP Sales Certified - Printing and Personal Systems
Recommended Training:HP Sales Training Portal
HP Printing & Personal Systems Sales Courses
Exam Registration:HP Certification & Learning
Pearson VUE HP Exams
Exam Way:Online proctored exam via Pearson VUE or authorized HP certification platforms
Pre Condition:No strict prerequisite; recommended basic knowledge of HP product portfolio and sales fundamentals
Official Syllabus URL:https://www.hp.com/education-certification

HP HP2-I20 Exam Syllabus Topics:

SectionObjectives
HP Services and Security- Managed services
  • 1. Support services
    • 2. Device lifecycle services
      - Device security offerings
      • 1. Endpoint security solutions
        • 2. Firmware and BIOS protection
          HP Portfolio Overview- Printing solutions
          • 1. Office printers
            • 2. Managed print services
              - Personal systems
              • 1. Laptops and desktops portfolio
                • 2. Workstation solutions
                  Sales Strategy and Positioning- Customer needs analysis
                  • 1. Solution alignment
                    • 2. Business requirement mapping
                      - Competitive differentiation
                      • 1. HP vs competitors positioning
                        • 2. Value-based selling approach

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