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Huawei H20-423_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | HCSE-Field-AICC V1.0 |
| Exam Number: | H20-423_V1.0 |
| Related Certifications: | HCSE-Field-AICC |
| Exam Format: | Single-answer, Multiple-answer, True/False |
| Available Languages: | English, Chinese |
| Exam Price: | Approximately 888 USD (subject to regional pricing) |
| Exam Duration: | 90 minutes |
| Passing Score: | 600/1000 |
| Exam Way: | Written exam delivered through Pearson VUE or Huawei testing partners; availability may depend on region and testing centre policies. |
| Pre Condition: | No formal prerequisites specified; candidates should have foundational knowledge of cloud contact center technologies and AICC operation. |
| Official Syllabus URL: | https://e.huawei.com/en/talent/cert |
Huawei H20-423_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC System Overview | - AICC Platform Concepts
|
| Topic 2: Contact Center Management | - Agent Monitoring and Reporting
|
| Topic 3: Multimedia Channel Operations | - Multimedia Access and Handling
|
| Topic 4: Interactive Voice Response and Bots | - IVR Configuration
|
| Topic 5: Voice Services and Configuration | - Voice Access Functions
|
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