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SAP C_C4HFSM_91 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate – SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Learning Hub |
| Exam Registration: | SAP Training and Certification Portal |
| Sample Questions: | SAP C_C4HFSM_91 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Official Syllabus URL: | https://www.sap.com/training-certification.html |
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
What is a DTO? Choose the correct answer.
- A. An upload tool to send data from Excel to the cloud
- B. A data transfer object in the Core systems cloud
- C. A date/time object
Correct Answer: B 🗳️
Which answers are correct in regards to work shifts? Choose Three correct answers.
- A. Work shifts are visible in the workforce management planning board
- B. I can define a work shift pattern for a group of people
- C. Work shifts are defined at the company level and apply to all technicians Atfi CI.
- D. Only internal employees can have work shifts
- E. Each technician can have only one work me pattern
Correct Answer: A,B,E 🗳️
As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
- A. Create a follow-up activity from the Smart fom page.
- B. Create a follow-up activity from the Efforts page.
- C. Create a follow-up activity from the Expenses page.
- D. Create a follow-page activity from within the service call
Correct Answer: D 🗳️
If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
- A. He can approve from his Field Services mobile app.
- B. He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
- C. He can only approve in the ERP
Correct Answer: B 🗳️
Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
- A. Check in Feature
- B. GPS tracking Feature
- C. Checkout Feature
- D. Activity Feedback Feature
- E. Workflow Steps Feature
Correct Answer: A 🗳️
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