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Pass your actual test at first attempt with Peoplecert CMS7 training material
Updated: Sep 13, 2026
No. of Questions: 370 Questions & Answers with Testing Engine
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Peoplecert CMS7 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL V3 Foundation Certificate in IT Service Management |
| Exam Number: | CMS7 |
| Exam Format: | Closed Book, Multiple Choice, Single Answer |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Exam Price: | ≈ $220–$300 USD / £180–£240 GBP |
| Related Certifications: | ITIL V3 Intermediate ITIL V3 MALC ITIL V3 Expert |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Available Languages: | French, English, Portuguese, German, Dutch, Japanese, Chinese, Spanish |
| Recommended Training: | PeopleCert Learning Resources AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert CMS7 Sample Questions |
| Exam Way: | Online Remote Proctored / In-Person Test Center |
| Pre Condition: | No formal prerequisites; completion of accredited training recommended |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-v3-foundation |
Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Functions and Roles | 10% | - IT Operations Management - Key Roles - Service Desk - Technical Management - Application Management |
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| ITIL Service Lifecycle | 20% | - Service Transition - Service Design - Continual Service Improvement - Service Operation - Service Strategy |
| Selected ITIL Processes | 25% | - Problem Management - Release and Deployment Management - Incident Management - Service Level Management - Change Management - Service Asset and Configuration Management |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Key Principles and Models | 15% | - Service Portfolio - Deming Cycle - Process Model - Governance Model |
Peoplecert ITIL V3 Foundation Sample Questions:
What are the two major processes in Problem Management?
- A. Proactive and Reactive
- B. Resource and Proactive
- C. Technical and Service
- D. Reactive and Technical
Correct Answer: A 🗳️
Which process is responsible for low risk, frequently occurring, low cost changes?
- A. Release and Deployment Management
- B. Demand Management
- C. Request Fulfillment
- D. Incident Management
Correct Answer: C 🗳️
How does Problem Management work with Change Management?
- A. By issuing RFCs for permanent solutions
- B. By negotiating with Incident Management for changes in IT for Problem resolution
- C. By installing changes to fix problems
- D. By working with users to change their IT configurations
Correct Answer: A 🗳️
Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
1.Data mining and workflow tools
2.Measurement and reporting systems
3.Release and deployment technology
4.Process Design
- A. All of the above
- B. 2, 3 and 4 only
- C. 1, 3 and 4 only
- D. 1, 2 and 3 only
Correct Answer: D 🗳️
The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
- A. 1 and 3 only
- B. All of the above
- C. 1 only
- D. 1 and 2 only
Correct Answer: B 🗳️
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