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Updated: Jul 27, 2026
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Apple 9L0-066 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | OS X Yosemite Troubleshooting Exam |
| Exam Number: | 9L0-066 |
| Related Certifications: | Apple Certified Macintosh Technician (ACMT) 2015 |
| Exam Format: | Open-resource exam, Scenario-based questions, Multiple-choice |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Passing Score: | 80% |
| Real Exam Qty: | 65 |
| Sample Questions: | Apple 9L0-066 Sample Questions |
| Exam Way: | Delivered through Pearson VUE; online testing available. Open-resource exam allowing use of Apple Support articles and AppleCare Service Training materials. |
| Pre Condition: | Used as one of the two required exams for the Apple Certified Macintosh Technician (ACMT) 2015 certification together with Exam 9L0-012. |
| Official Syllabus URL: | https://support.apple.com/HT6581 |
Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 2: Installation | 5% | - Evaluate and isolate OS X installation problems |
| Topic 3: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Topic 4: Networking | 5% | - Configure and set up Apple wireless networks for client access - Evaluate wired and wireless network connectivity problems |
| Topic 5: File System | 5% | - Evaluate and isolate file system problems |
| Topic 6: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Topic 7: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 8: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 9: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Topic 10: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 11: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 12: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 13: Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
| Topic 14: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Topic 15: Applications | 5% | - Evaluate and isolate application issues in OS X |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes from sleep. How does John enable this feature?
A) Open System Preferences and click Desktop & Screen Saver. Click 'Require password immediately after sleep or screen saver begins.'
B) In System Preferences, click Energy Saver, then click 'Require password immediately after sleep or screen saver begins.'
C) Move the cursor to the bottom-right corner of the display and enter a password when prompted.
D) Open Security & Privacy in System Preferences and click 'Require password immediately after sleep or screen saver begins.'
2. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A) Startup from OS X Recovery and choose the Get Help Online option.
B) In order to use Safari, the customer will have to restore the hard disk from a Time backup.
C) Startup from an OS X Install DVD and choose the Get Help Online option
D) She must first install OS X on an external disk, then use Safari to search Apple Support articles.
3. Which of the following are features of OS X designed to enhance the security and privacy of user content? SELECT THREE,
A) Terminal
B) Safe Boot
C) Gatekeeper
D) FileVault2
E) Console
F) Firewall
G) Boot Camp 5
4. Which of the following is the correct definition of a router?
A) A router connects networks together isolating traffic within each network.
B) A router is any computer, printer, or other electronic device that could potentially communicate with another device over the network.
C) A router is the physical layout of the cables and devices on a network.
D) A router allows one computer or device to make requests on behalf of another over a network.
5. Juan attempted to install OS X onto an iMac by copying the hard drive of a different Mac he owns. The prohibitory symbol. What does this indicate?
A) The source volume is damaged and cannot be read.
B) The iMac is unable to find a startup disk that contains boot files.
C) The version of OS X is not compatible with the iMac hardware.
D) A RAM module is having trouble
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C,D,F | Question # 4 Answer: A | Question # 5 Answer: B |
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