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Updated: Oct 07, 2026
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Related Certifications: | 74950X Avaya Oceana® Solution Integration Exam ACSS – Avaya Oceana Solution Support Certification |
| Real Exam Qty: | 65-70 |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Delivered through Avaya Pearson VUE testing centres or online proctored. |
| Pre Condition: | Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support and Troubleshooting | - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components |
| Interaction Management | - Interaction Logging and Tracing - WorkRequestIds, Context and Contact Identifiers - Inter-component Interaction Routing |
| Avaya Oceana Solution Overview | - Role of Unified Collaboration Model (UCM) - Engagement Designer (ED) Workflows - Architecture and Core Components |
| Component Support Operations | - Orchestration and Resource Controllers (ORC) - Call Server Connector (CSC) Support - Unified Agent Controller (UAC) Support |
Avaya Oceana® Solution Support Sample Questions:
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A. Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
- B. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
- C. UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- D. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
- E. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
Correct Answer: C,E 🗳️
While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
- A. AgentControllerService
- B. ORCRestService
- C. CustomerControllerService
- D. WAlMRestService
Correct Answer: B 🗳️
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
- B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- C. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
- D. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
Correct Answer: B 🗳️
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
- A. Unified Agent Controller (UAC)
- B. Call Server Connector (CSC)
- C. Unified Collaboration Model (UCM)
- D. Unified Collaboration Administration (UCA)
Correct Answer: B 🗳️
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of Cluster1 components.
- B. It provides a single location to view the status of the UAC Oceana component.
- C. It provides a single location to view the status of each supported Oceana component.
- D. It provides a single location to view the status of the UCM Oceana component.
Correct Answer: C 🗳️
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