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Updated: Jun 03, 2026
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Avaya Oceana® Solution Support Sample Questions:
1. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
A) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
B) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
C) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
D) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
E) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
2. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
A) AgentControllerService
B) ORCRestService
C) CustomerControllerService
D) WAlMRestService
3. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
A) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
C) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
D) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
4. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
A) Unified Agent Controller (UAC)
B) Call Server Connector (CSC)
C) Unified Collaboration Model (UCM)
D) Unified Collaboration Administration (UCA)
5. Which statement correctly describes the Avaya Oceana Monitor?
A) It provides a single location to view the status of Cluster1 components.
B) It provides a single location to view the status of the UAC Oceana component.
C) It provides a single location to view the status of each supported Oceana component.
D) It provides a single location to view the status of the UCM Oceana component.
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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