Avaya Midsize Solution Design Sample Questions:

1. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) Each Avaya Contact Center Select voice agent license includes a recording license.
B) It provides reporting such as how many times a call was put on hold.
C) No additional licensing is needed to allow any user call recording via a button.
D) It offers live monitoring of voice and screens.

2. Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A) Realtime
B) Voice Recording Library
C) Custom reports
D) Agent Dashboards

3. Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

A) An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
B) An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
C) The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
D) The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,

4. Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?

A) one-X Mobile Preferred using iOS or Android smartphones
B) one-X Mobile Preferred using Windows smartphones
C) Avaya Communicator using iOS or Android smartphones
D) Scopia Mobile using iOS or Android smartphones

5. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Correct their personal entry in the system directory.
B) Modify their personal directory.
C) Create personal short codes.
D) Button programming

Solutions: