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Updated: May 30, 2026
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Avaya Aura® Contact Center Solution Design Sample Questions:
1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Microsoft Lync
D) Presence Service
2. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?
A) Avaya Contact Center Orchestration Designer
B) Avaya one-X® Agent Desktop
C) Avaya Control Manager
D) Avaya Agent Desktop
3. Refer to the exhibit.
A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?
A) Avaya Contact Center Orchestration Designer
B) Avaya one-X® Agent Desktop
C) Agent Map
D) Avaya Agent Desktop
4. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
A) Microsoft .NET
B) Simple Direct Media Layer
C) Open Computing Language (OpenGL)
D) Open Database Connectivity (ODBC)
5. Which three attributes describe the right context of a customer journey experience? (Choose three.)
A) Intelligent
B) Seamless
C) Specific Report focused
D) Single Channel driven
E) Personalized
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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