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Updated: Jul 25, 2026
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Avaya 3001 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office Configuration and Maintenance Exam |
| Exam Number: | 3001 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Design Specialist (ACDS) |
| Real Exam Qty: | 78–84 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya IP Office Configuration and Maintenance Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3001 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended 1–2 years hands-on experience with Avaya IP Office systems; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office System Architecture & Hardware | 20% | - SD Card Management and File Structure - Licensing and Edition Types - Expansion Modules and Cards - IP500v2 and IP500 Control Units |
| Voice Messaging & Applications | 20% | - ContactStore Call Recording - Embedded Voicemail Configuration - System Status & Monitoring Tools - VoiceMail Pro Installation & Setup |
| System Configuration & IP Office Manager | 25% | - Short Codes and ARS Dial Plans - Trunk Configuration (Analog, ISDN, SIP) - User, Group and Extension Configuration - Installation and Initial Setup |
| Maintenance, Upgrades & Troubleshooting | 20% | - Log Analysis and Diagnostics - Software & Firmware Upgrades - Common Fault Diagnosis & Resolution - Backup and Restore Procedures |
| Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - IP Trunks and Media Path - Small Community Networking (SCN) |
Avaya IP Office Configuration and Maintenance Sample Questions:
1. What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?
A) 4
B) 8
C) 3
D) 6
2. In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?
A) /temp
B) /Ivmail
C) /primary
D) /backup
E) /dynamic
3. From which application are log files required for escalating issues to Avaya support?
A) Customer Call Status
B) SMDR
C) Manager Report
D) System Monitor
4. Which method can be used for upgrading the voice prompts on the Embedded Voicemail?
A) Embedded File Management in the Manager Application
B) External File Management in the System Status Application
C) Embedded Monitoring Management
D) Voice Wizard in the Manager Application
5. Which two email clients are supported for IP Office IMAP services? (Choose two.)
A) MS Outlook
B) Lotus Messages
C) Microsoft Office Communicator
D) Lotus Notes
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,D |
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