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Updated: Sep 18, 2026
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - SME Communications Avaya IP Office Platform Certifications |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 90–103 |
| Recommended Training: | Avaya SME Communications Support Training Avaya IP Office Administration and Maintenance |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Avaya official training and hands-on experience with IP Office / SME Communications solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Application Configuration
|
| Security and Administration | 15% | - Access Control and Permissions
|
| Maintenance and Troubleshooting | 35% | - System Monitoring and Diagnostics
|
| SME Communications Solution Architecture | 20% | - IP Office Platform Overview
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
- A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
- B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
- C. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
- D. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
Correct Answer: B 🗳️
What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?
- A. Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
- B. Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
- C. you cannot check against incoming CLI
- D. Variable Routing Action on Telephony Actions
Correct Answer: B 🗳️
Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
- A. PRI 24/30
- B. IP 500 PRI-U
- C. ISDN-U
- D. Legacy Carrier Card
- E. Voice Compression Module
Correct Answer: A,D 🗳️
A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)
- A. System Status
- B. Phone Manager
- C. Call Status
- D. System Monitor
- E. Manager TFTP log
Correct Answer: A,B,D 🗳️
Which three clients are supported for IP Office IMAP services? (Choose three.)
- A. MS Outlook Express
- B. MS Outlook
- C. Lotus Messages
- D. Microsoft Office Communicator
- E. Lotus Notes
Correct Answer: A,B,E 🗳️
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