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Updated: Sep 10, 2026

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Avaya 132-S-712.2 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Specialist: Avaya Proactive Contact Solutions Design Elective
Exam Number:132-S-712.2
Available Languages:English
Related Certifications:Avaya Certified Specialist
Exam Format:Multiple Choice, Scenario-based Questions
Sample Questions:Avaya 132-S-712.2 Sample Questions
Exam Way:Typically delivered via Avaya authorized testing centers or online proctored exams (varies by region and provider)
Pre Condition:Recommended prior experience with Avaya Proactive Contact systems or related Avaya contact center solutions

Avaya 132-S-712.2 Exam Syllabus Topics:

SectionObjectives
Solution Design and Troubleshooting- Issue diagnosis and resolution
  • 1. Common dialing and campaign issues
    • 2. System configuration troubleshooting
      - Design principles
      • 1. Security and compliance in outbound systems
        • 2. Scalability and high availability considerations
          Outbound Campaign Design- Campaign configuration and strategy
          • 1. Campaign types and use cases
            • 2. Dialing strategies (predictive, progressive, preview)
              - List management and segmentation
              • 1. Contact prioritization and segmentation logic
                • 2. Customer data handling and import rules
                  Proactive Contact Architecture Overview- Integration with Avaya contact center solutions
                  • 1. CRM and CTI integration concepts
                    • 2. Data flow and system interfaces
                      - System components and deployment models
                      • 1. Proactive Contact server architecture
                        • 2. Outbound dialing system components
                          System Operations and Performance Tuning- Performance optimization
                          • 1. Call volume optimization techniques
                            • 2. Agent utilization and pacing control
                              - Monitoring and reporting
                              • 1. System health monitoring
                                • 2. Campaign reporting and analytics

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