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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A) Add an alternate stage to the case life cycle.
B) Add a set of optional actions to the case workflow.
C) Add a button for each profile page to each assignment.
D) Add an optional process to the case workflow.

2. How do you route an assignment so that any available member of the department can perform the task?

A) Route the assignment to the admin user ID.
B) Route the assignment to a work list.
C) Route the assignment separately to all members.
D) Route the assignment to a work queue.

3. A user view includes a list of four urgency options selectable by radio buttons .
How do you configure the selection list?

A) Configure a drop down field with selectable urgency options.
B) Configure a picklist with radio buttons for the urgency options.
C) Configure a field group with selectable urgency options.
D) Configure a Boolean field with selectable urgency options.

4. You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the_________. the service level to 5 days.

A) urgency
B) goal
C) passed deadline
D) deadline

5. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
B) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
C) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
D) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Solutions: