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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Agent Session Record
C) Customer Activity Record
D) Customer Session Record

2. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) DNS-based trunks
B) PSTN trunks
C) certificate-based trunks
D) registration-based trunks
E) enterprise trunks

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1800 requests per minute
B) 1000 requests per minute
C) 30 requests per second
D) 300 requests per minute
E) 300 requests per second

4. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Internal transfers terminate the original contact flow context
B) Experience Management requires UCCX integration
C) Queue transfers disable post-call events globally
D) Survey templates are limited to outbound calls

5. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Set up a Receive node that uses a custom event that matches the Webex bot email.
B) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
C) Set up a Receive node that uses a custom event that matches the user email.
D) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.

Solutions: