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Salesforce AP-204 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Setup36%- Security and access
  • 1. User roles and permissions
  • 2. Data visibility and sharing rules
- Consumer Goods Cloud data model
  • 1. Product hierarchy configuration
  • 2. Object relationships and data structure
  • 3. Assortments and catalog management
  • 4. Retail store and account data setup
Topic 2: Platform10%- Core platform configuration
  • 1. Application setup and customization
  • 2. User interface and navigation
Topic 3: Visit Execution36%- In-store process management
  • 1. Visit and task configuration
  • 2. Order capture and asset management
  • 3. Surveys and assessments
- Automation and validation
  • 1. Validation rules and business logic
  • 2. Flows and process automation
Topic 4: Integrations6%- System connectivity
  • 1. API and data synchronization
  • 2. Integration with ERP and external systems
Topic 5: Analytics6%- Reporting and KPIs
  • 1. Performance measurement and tracking
  • 2. Dashboard and report setup
Topic 6: Visit Planning6%- Territory and route management
  • 1. Route planning and scheduling
  • 2. Visit frequency and prioritization
  • 3. Territory setup and assignment

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. When performing a search in an inventory check task which products are considered for the search?

A) All products created by the user
B) All products owned by the user
C) All products in the organization
D) All products associated with the retail store


2. United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?

A) Apply Promotion
B) Modify order
C) Change of Plan
D) Disconnect and new order


3. Which two standard fields on the Retail Store KPI object are required when doing an inventory check?

A) Inventory Count
B) Assessment Indicator Definition
C) Retail Store Group
D) Custom Context
E) KPI Type


4. United Telecom is moving its assets to Communications Cloud as part of its digital transformation. During the asset migration process, a Consultant includes a step to create a No change MACD order.
Why is it necessary to have this step in the migration process?

A) To validate if MACD works on migrated assets
B) To validate if decomposition works on migrated assets
C) To validate if migrated asset data aligns with asset data model
D) To create Inventory Items to be used in subsequent MACD


5. A communications company wants to improve their quote-to-order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience.
What approach should a Consultant take during planning to ensure optimal development and time to market?

A) UX experience is the most important. Fully design and validate the UX before designing the integration step.
B) Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
C) Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
D) Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: B,C
Question # 4
Answer: A
Question # 5
Answer: D

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