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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

Question 1

After greeting the customer, getting a brief description and validating the symptom, which of the following is the next step?

A. Run a test print
B. Replace consumables
C. Review service documentation
D. Call tech support

Question 2

Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site?

A. Check the printers error log, and then inform the primary user what the issue is.
B. Investigate the printers status, then ask the primary user to write down what they think is wrong.
C. Go directly to the printer and investigate any issues that are found.
D. Gather information from the primary user, and then evaluate the printers condition.

Question 3

During an on-site installation, a technician is unable to scan documents using SMB to the test laptop even though the technician has set it to the same domain and set up a scan folder as required. Which of the following may cause this problem?

A. SMB has not been configured on the MFD.
B. The FTP server is not connected.
C. The SMB server is not connected.
D. SMTP has not been configured on the MFD.

Question 4

Which of the following is true when viewing a color document in an office environment?

A. Color perception is decreased in a darkly lit office.
B. Color perception is increased if the lights are dimmed.
C. Color perception does not vary from person to person.
D. Color perception is best when using fluorescent bulbs as the light source.

Question 5

After installing a new network printer a technician notices that a valid IP address has been automatically assigned to the printer. Which of the following would allow this to occur?

A. APIPA
B. DNS
C. LDAP
D. DHCP

Solutions: