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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) All changes are made in the CM using the change cam proc screen
B) emssve change authorizations; make needed changes to authorization
C) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS records the call at the start of the call, and CMS records the call at the end.
C) BCMS holds data longer than CMS
D) BCMS will not collect data if the link to the CMS is down.

3. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Service Objective
C) Dynamic Threshold Adjustment
D) Dynamic Percent Allocation

4. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) There is a firewall between the PC and the CMS.
D) Avaya Terminal Emulator did not load correctly and needs to be reloaded.

5. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) CMS-Supervisor
C) CMS-Terminal
D) cms svc

Solutions: