Instantly download ITIL-F updated real questions
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Updated: Jul 16, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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ITIL-F Practice Q&A's
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EXIN ITIL Foundation Sample Questions:
1. What BEST describes the value of service strategy to the business?
A) It provides quick and effective access to standard services
B) It reduces the effort spent on managing test and pilot environments
C) It supports the creation of a portfolio of quantified services
D) It improves the control of service assets and configurations
2. Where would you expect incident resolution targets to be documented?
A) A service level agreement (SLA)
B) A request for change (RFC)
C) A service description
D) The service portfolio
3. Which one of the following functions would be responsible for the management of a data centre?
A) Technical management
B) Facilities management
C) Service desk
D) Application management
4. Which groups of people would work according to an operational level agreement?
A) External IT teams
B) Internal IT teams
C) Business units
D) All stakeholders
5. Which of the following is NOT a valid objective of problem management?
A) To eliminate recurring incidents
B) To manage problems throughout their lifecycle
C) To restore service to a user
D) To prevent problems and their resultant Incidents
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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