Exam Code: ITIL-DSV
Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional

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Updated: Aug 26, 2026

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ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 2	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 4	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

ITIL ITIL-DSV Exam Overview:

Certification Vendor:	PeopleCert (AXELOS ITIL)
Exam Name:	ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Exam Number:	ITIL-DSV (ITIL4 Specialist DSV)
Certificate Validity Period:	Indefinite (ITIL 4 certifications do not expire under current PeopleCert policy)
Real Exam Qty:	40 multiple-choice questions
Related Certifications:	ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Managing Professional ITIL 4 Specialist: High Velocity IT ITIL 4 Foundation ITIL 4 Specialist: Create, Deliver and Support
Available Languages:	English, German, Japanese, Spanish, French, Portuguese, Chinese (Simplified), Korean
Passing Score:	70% (28/40 correct)
Exam Duration:	90 minutes
Exam Format:	Scenario-based questions, Multiple-choice, Closed book
Exam Price:	Varies by region (approximately USD 300–400 depending on location and provider)
Recommended Training:	ITIL Managing Professional Training Path PeopleCert Official ITIL 4 DSV Training
Exam Registration:	PeopleCert ITIL Exam Registration ITIL Certification Overview
Sample Questions:	ITIL ITIL-DSV Sample Questions
Exam Way:	Online proctored exam or in-person test center via PeopleCert
Pre Condition:	ITIL 4 Foundation certification is required before taking this exam
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Specialist-Drive-Stakeholder-Value

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