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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL® 4 Specialist: Create, Deliver and Support
Exam Number:ITIL-4-Specialist-Create-Deliver-and-Support
Exam Format:Multiple Choice, Closed Book, Proctored
Real Exam Qty:40
Passing Score:70% (28/40)
Related Certifications:ITIL 4 Foundation
ITIL 4 Managing Professional
Certificate Validity Period:3 years
Exam Duration:90 minutes
Exam Price:$495 USD
Available Languages:English, French, German, Spanish, Portuguese, Japanese, Chinese, Arabic, Dutch
Recommended Training:AXELOS Accredited Training Providers
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions
Exam Way:Online proctored or onsite at accredited centers
Pre Condition:ITIL 4 Foundation certification + completion of accredited training course
Official Syllabus URL:https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 2
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 3
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 4
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

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