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SAP C_C4HFSM_91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate – SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Learning Hub |
| Exam Registration: | SAP Training and Certification Portal |
| Sample Questions: | SAP C_C4HFSM_91 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Official Syllabus URL: | https://www.sap.com/training-certification.html |
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. What is a DTO? Choose the correct answer.
A) An upload tool to send data from Excel to the cloud
B) A data transfer object in the Core systems cloud
C) A date/time object
2. Which answers are correct in regards to work shifts? Choose Three correct answers.
A) Work shifts are visible in the workforce management planning board
B) I can define a work shift pattern for a group of people
C) Work shifts are defined at the company level and apply to all technicians Atfi CI.
D) Only internal employees can have work shifts
E) Each technician can have only one work me pattern
3. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
A) Create a follow-up activity from the Smart fom page.
B) Create a follow-up activity from the Efforts page.
C) Create a follow-up activity from the Expenses page.
D) Create a follow-page activity from within the service call
4. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
A) He can approve from his Field Services mobile app.
B) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
C) He can only approve in the ERP
5. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) Check in Feature
B) GPS tracking Feature
C) Checkout Feature
D) Activity Feedback Feature
E) Workflow Steps Feature
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,E | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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