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Updated: Sep 10, 2026
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst |
| Exam Number: | BA-201 |
| Exam Format: | Multiple-choice, Multiple-select |
| Real Exam Qty: | 65 |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified Administrator |
| Available Languages: | English |
| Certificate Validity Period: | Maintain annually via Trailhead maintenance modules |
| Passing Score: | 72% |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Proctored exam delivered onsite at a testing center or in an online proctored environment. |
| Pre Condition: | None. Salesforce Administrator credential recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Management | 23% | - Manage requirements traceability - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements |
| Topic 2: Collaboration with Stakeholders | 23% | - Build consensus on requirements and solutions - Conduct effective meetings and presentations - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams |
| Topic 3: Customer Discovery | 17% | - Document business requirements and user stories - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives |
| Topic 4: Business Process Mapping | 17% | - Create process flow diagrams and documentation - Map current and future business processes - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities |
| Topic 5: User Story Development | 20% | - Define acceptance criteria for user stories - Write clear and actionable user stories - Manage user story backlog and prioritization - Break down epics into manageable user stories |
Salesforce Certified Business Analyst Sample Questions:
Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase Information for their online orders. A business analyst (BA) Is tasked with creating a user story to improve the overall visitor experience when navigating the site.
For which persona should the BA write this user story?
- A. Administrator
- B. Customer
- C. Support manager
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The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?
What should the BA focus on?
- A. Mapping historical leas data from each team and building charts to highlight similarities
- B. Evaluating team' skill and experience to determine how they can better align.
- C. Scheduling and all-day collaboration workshop with both team to resolve their differences
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A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?
- A. Employee review cycle for the support team
- B. Limitations of the current support process
- C. Contact information for key stakeholders
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?
- A. Create a feature manual.
- B. Share user stories about the feature.
- C. Demo the new feature.
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
- A. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
- B. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
- C. Discuss and document specific pain points in existing processes to inform future project requirements.
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
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