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Updated: Aug 17, 2026

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Salesforce AI-201 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Agentforce Specialist (AI-201)
Exam Number:AI-201
Real Exam Qty:60 scored questions + up to 5 unscored questions
Certificate Validity Period:Not explicitly stated by Salesforce
Exam Price:USD 200 (plus applicable taxes) / JPY 30,000
Exam Format:Multiple-choice questions, Scenario-based questions, Unscored pilot questions included
Related Certifications:Salesforce Certified Platform Administrator
Salesforce Certified Platform App Builder
Passing Score:72%-73%
Available Languages:English, Japanese, French
Exam Duration:105 minutes
Recommended Training:Salesforce Trailhead Agentforce learning path
Salesforce Certification Exam Guide (Agentforce Specialist)
Exam Registration:Salesforce Certification Program Info
Official Salesforce Certification Registration
Sample Questions:Salesforce AI-201 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:None
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-agentforce-specialist---AI-201

Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Testing, Deployment & Lifecycle15%- Agent lifecycle management
  • 1. Testing and validation strategies
    • 2. Sandbox to production deployment
      Data Cloud & Grounding20%- Data integration for AI agents
      • 1. Using Data Cloud for retrieval augmentation
        • 2. Connecting external data sources
          Prompt Engineering20%- Prompt Builder usage
          • 1. Field generation and flex templates
            • 2. Prompt templates and configuration
              - Grounding techniques
              • 1. Best practices for prompt design
                • 2. Data grounding for reducing hallucinations
                  AI Agents35%- Agent setup and orchestration
                  • 1. Standard and custom topics
                    • 2. Standard and custom agent actions
                      - Agent behavior configuration
                      • 1. Agent reasoning engine concepts
                        • 2. Filters and variables for deterministic behavior
                          Governance & Observability10%- AI governance
                          • 1. Monitoring agent behavior
                            • 2. Trust layer and compliance concepts

                              Salesforce Certified Agentforce Specialist Sample Questions:

                              1. What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

                              A) Email addresses associated with the object are excluded.
                              B) Empty data, such as fields without values or sections without limits, is filtered out.
                              C) Activities such as tasks and events are excluded.


                              2. Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

                              A) Agentforce Delete Record Action permission is not associated to the user.
                              B) Agentforce does not have the permission to delete the user's records.
                              C) Agentforce does not have a standard Delete Record action.


                              3. Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes.
                              What is a consideration for this requirement?

                              A) Storing this data requires Salesforce big objects.
                              B) Storing this data requires Data Cloud to be provisioned.
                              C) Storing this data requires a custom object for data to be configured.


                              4. An agent incorrectly updates records when given ambiguous user instructions. What is the BEST mitigation strategy?

                              A) Improve prompt instructions and constraints
                              B) Disable automation
                              C) Remove update permissions
                              D) Increase the number of skills


                              5. Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

                              A) Create a custom Record Summary prompt template for the Case object.
                              B) Summarize the Case with a standard Agent action.
                              C) Customize the standard Record Summary template for the Case object.


                              Solutions:

                              Question # 1
                              Answer: C
                              Question # 2
                              Answer: C
                              Question # 3
                              Answer: B
                              Question # 4
                              Answer: A
                              Question # 5
                              Answer: A

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                              Frequently Asked Questions

                              What products does Exam-Killer offer?

                              Test Engine: AI-201 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
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                              Once download and installed on your PC, you can practice AI-201 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
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