Instantly download ADM-261 updated real questions
Pass your actual test at first attempt with Salesforce ADM-261 training material
Updated: Aug 21, 2026
No. of Questions: 359 Questions & Answers with Testing Engine
Download Limit: Unlimited
Get valid ADM-261 real exam questions for easy pass!
Exam-Killer ADM-261 updated and latest training material covers the main exam objectives of the actual test, which can ensure you pass easily. Free update for one year of ADM-261 training material is available after purchase. Besides, our ADM-261 test engine can simulate the actual test environment for better preparation.
100% Money Back Guarantee
Exam-Killer has an unprecedented 99.6% first time pass rate among our customers. 
We're so confident of our products that we provide no hassle product exchange.
- Best exam practice material
- Three formats are optional
- 10 years of excellence
- 365 Days Free Updates
- Learn anywhere, anytime
- 100% Safe shopping experience
- Instant Download: Our system will send you the products you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
ADM-261 Online Engine
- Online Tool, Convenient, easy to study.
- Instant Online Access
- Supports All Web Browsers
- Practice Online Anytime
- Test History and Performance Review
- Supports Windows / Mac / Android / iOS, etc.
- Try Online Engine Demo
ADM-261 Self Test Engine
- Installable Software Application
- Simulates Real Exam Environment
- Builds ADM-261 Exam Confidence
- Supports MS Operating System
- Two Modes For Practice
- Practice Offline Anytime
- Software Screenshots
ADM-261 Practice Q&A's
- Printable ADM-261 PDF Format
- Prepared by ADM-261 Experts
- Instant Access to Download
- Study Anywhere, Anytime
- 365 Days Free Updates
- Free ADM-261 PDF Demo Available
- Download Q&A's Demo
Salesforce ADM-261 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Administer and Maintain Service Cloud |
| Exam Number: | ADM-261 |
| Certificate Validity Period: | Requires annual Salesforce certification maintenance |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Related Certifications: | Salesforce Certified Service Cloud Consultant |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD |
| Passing Score: | 78% |
| Sample Questions: | Salesforce ADM-261 Sample Questions |
| Exam Way: | Online Proctored Exam or Test Center Delivery |
| Pre Condition: | Salesforce Certified Administrator certification or equivalent Salesforce platform administration experience is strongly recommended. |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298989&language=en_US&type=1 |
Salesforce ADM-261 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Intake and Interaction Channels | 10% | - Customer Support Channels
|
| Entitlements and Service Levels | 3% | - Service Commitments
|
| Knowledge Management | 12% | - Salesforce Knowledge
|
| Industry Knowledge | 12% | - Contact Center Metrics and KPIs
|
| Case Management | 13% | - Case Lifecycle Administration
|
| Contact Center Analytics | 13% | - Reporting and Dashboards
|
| Service Cloud Solution Design | 15% | - Customer Service Experience Design
|
| Implementation Strategies | 12% | - Service Cloud Deployment
|
| Integrations | 10% | - External System Connectivity
|
Salesforce Service Cloud Administration Sample Questions:
1. The Service Manager at universalContainers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?
A) Create a page layout for each article type and assign them to each team based on their product specialization
B) Create a permission set foreach record type and assign them to each team based on their product specialization
C) Create a data category for each product and assign themto each team bases on their product specialization
D) Create an article action for each record type and assign them to each team based on their product specialization
2. Universal Containers is training a new set of Service Reps. Part of the training includes handling LiveAgent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?
A) Configure Omni-Channel Supervisor tab and 3rd party access.
B) Configure Live Agent Supervisor tab and Whisper Messages.
C) Configure the SOS snap-in for the Lightning Service Console.
D) Add the Live Agent Component to the Utility bar.
3. What are three considerations when adding a report chart to a Console Component? Choose 3 answers
A) The report is shared with a Chatter Group.
B) The report is a Summary or Matrix report.
C) The report hasa standard Report Type.
D) The report chart is added to the Page Layout.
E) The report contains a chart.
4. Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? Choose 2 answers
A) Computer Telephone Integration
B) Interactive Voice Response
C) Social Customer Service
D) Live Agent
5. Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?
A) Case Feed
B) Next Best Actions
C) Omni-channel Supervisor
D) Push Notifications
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B,E | Question # 4 Answer: C,D | Question # 5 Answer: C |
I passed my Salesforce ADM-261 exam with 92% marks. Thanks to the pdf exam guide by Exam-Killer. Very informative study guide. Recommended to all.
By Elroy
Awesome work team Exam-Killer. I passed my Salesforce ADM-261 exam in the first attempt. Big thanks to the pdf exam guide. I got 92% marks.
By Harvey
Very helpful pdf exam guide for the certified ADM-261 exam. Exam-Killer makes it very easy to judge the questions in the actual exam. Highly recommended to all candidates for this exam.
By Ken
Quite similar sample questions for the ADM-261 exam in the dumps. Passed with flying colours.
By Meredith
Thank you Exam-Killer for the practise exam software. I learnt so much about the real exam with the help of it. Great work team Exam-Killer. Got 92% marks in the ADM-261 cirtification exam.
By Hogan
Thank you so much Exam-Killer for the best exam guide for the ADM-261 exam. Highly recommended to all. I passed the exam yesterday with a great score.
By Kirk
Disclaimer Policy: The site does not guarantee the content of the comments. Because of the different time and the changes in the scope of the exam, it can produce different effect. Before you purchase the dump, please carefully read the product introduction from the page. In addition, please be advised the site will not be responsible for the content of the comments and contradictions between users.
Exam-Killer ADM-261 latest torrent pdf is a great help in preparing for your actual exam that covers the latest exam objectives. All the contents of ADM-261 study material are written and compiled by professional experts with the high quality and high pass rate, which can ensure you 100% pass.
Besides, we have the money back guarantee on the condition of failure. You just need to show us the failure score report and we will refund you after confirming.
Frequently Asked Questions
What products does Exam-Killer offer?
Test Engine: ADM-261 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.
How long can I get the ADM-261 products after purchase?
You will receive an email attached with the ADM-261 study material within 5-10 minutes, and then you can instantly download it for study. If you do not get the study material after purchase, please contact us with email immediately.
How often do you release your ADM-261 products updates?
All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
Are your study material updated free? How to get?
Yes, you will enjoy one year free update after purchase. If there is any update, our system will automatically send the updated study material to your payment email.
How does your Testing Engine works?
Once download and installed on your PC, you can practice ADM-261 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
Virtual Exam - test yourself with exam questions with a time limit.
Practice Exam - review exam questions one by one, see correct answers.
What's the applicable operating system of the ADM-261 test engine?
Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
Do you have any discounts?
We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.
Do you have money back policy? How can I get refund if fail?
Yes. We have the money back guarantee in case of failure by our products. The process of money back is very simple: you just need to show us your failure score report within 60 days from the date of purchase of the exam. We will then verify the authenticity of documents submitted and arrange the refund after receiving the email and confirmation process. The money will be back to your payment account within 7 days.
Over 67295+ Satisfied Customers
Our Clients
Our latest test questions will provide the best valid and accurate knowledge for you and give you right reference. You will successfully pass your actual test with the help of our high quality and high hit-rate pass4sure study torrent.
Contact Us
From Monday to Saturday
Support: Contact now
If you have any question please leave me your email address, we will reply and send email to you in 12 hours.
Copyright © 2026 EXAM-KILLER.COM. All rights reserved. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor. Privacy Policy