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Facebook Certified Community Manager Sample Questions:

1. A toddler milk formula company with a large community asks the community manager to help due to low community engagement.
Parents join the community for support and to create connections with other parents. However, most members are disengaged.
What should the community manager do to increase meaningful connections among members in the closed group?

A) Develop content that encourages sharing photos and stories.
B) Create a post announcing the release of the latest formula milk
C) Ask members to share their favorite post from the group on their profiles.
D) Create a poll for feedback on the milk formula.

2. The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)

A) Invite all of their friends into the community
B) Discuss shared values and how they want the community to feel
C) Create the community and define plans once it's established
D) Set the community objectives
E) Determine the community mission

3. A community manager for an influencer is focused on thought leadership and well-being.
The influencer has the following assets:
A Facebook Page with 500,000 followers
A Facebook group with 30,000 members
An Instagram account with 200,000 followers
The community manager needs to evaluate possible revenue streams.
Which three approaches should the community manager recommend? (Choose 3)

A) Set up a Page button to increase online sales on the influencer's website
B) Comment publicly on sponsor accounts to propose a partnership
C) Organize affordable community meetups to attend a live show of the influencer
D) Implement a fee for members who post more than once per week
E) Position the influencer as a thought leader and charge speaking fees

4. The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)

A) Revise the content calendar to focus on member engagement tools
B) Highlight the top engaging contributors in regular announcements to the community
C) Survey the community and reposition the content in line with their feedback
D) Remove members who have not posted or commented in the last month
E) Message every member of the community individually to ask them to engage more

5. A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A) Respond to the complaint with a link to Facebook Community Standards
B) Ask the community to vote on allowing others in the group
C) Ignore the request on the basis that the membership criteria are well displayed
D) Allow the 11-year-old as a member of the group so that they do not report the group

Solutions: