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Updated: Jul 29, 2026
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Avaya 3000-3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Exam Format: | Multiple Choice, Scenario-Based |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Price: | $125 USD (historical) |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications |
| Real Exam Qty: | 59 |
| Passing Score: | 70% |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning & Certification |
| Sample Questions: | Avaya 3000-3 Sample Questions |
| Exam Way: | Retired June 23, 2012; previously delivered via Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME telephony environments |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Data network assessment and readiness - Existing PBX, dial plan, and telecom infrastructure - Customer business and productivity requirements - Application integration and capacity planning |
| Topic 3: Maintenance, Troubleshooting & Support | 20% | - Fault isolation and issue resolution - Backup, restore, and software updates - System monitoring and routine maintenance |
| Topic 4: Implementation & Configuration | 35% | - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing - Licensing, feature activation, and system setup |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which hunt group supports Forward Hunt Group Calls?
A) Longest Waiting
B) Sequential
C) Collective
D) Collective Call Waiting
2. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) Embedded Voicemail is not running properly.
B) All cards may not be seated correctly.
C) You need to buy additional licenses
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
3. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) IP Office Manager
B) Embedded File Manager
C) VoiceMail Pro Client
D) One-X Portal
4. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Outcalling
B) Message Manager
C) Unified Messaging
D) Voicemail Pro with IMS
E) Voicemail Pro with UMS
5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B) The telephone display massage cannot be changed.
The prompt cannot be changed.
C) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
D) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: E | Question # 5 Answer: C |
All appear in the actual exam.
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